Privacy Policy

 

Commitment to Privacy

At Let’s Supp, we are thankful for the continued trust you’ve placed in us. We deeply care about your privacy and take every measure to protect it. The following privacy policy outlines how we collect, use, share and safeguard your personal information when you use our website (www.letssupp.com) and mobile application (together referred to as ‘platform’).

By using our platform, you agree to the terms and conditions stated in this privacy policy. You also agree to the collection and usage of your information as mentioned in this policy. If you disagree with this policy or any part of it, we humbly request that you discontinue the use of our platform immediately.

This Privacy Policy applies to all personal information collected 

• When you visit our platforms, browse through them or purchase our products.

• When you register with us, subscribe to our newsletters, contact us through our forms or interact with our support team.

This policy does not apply to

• Information collected using offline methods (unless stated specifically).

• Other company websites that do not link to this policy.

• Customers accessing our platform from locations other than India.

• Any third-party websites that are linked to from our platform.
  
  

Collection & Use of Personal Information

In this policy, personal information refers to any information that can help identify you directly or indirectly, individually or in combination with other data we possess.

Our sole purpose in collecting this information is to provide you with the best possible service - to process your order, payment or refund and improve our products and services.

• Personal Information We Collect
  
  

• Basic details like name, address, phone number, email address and country.

• Account and payment-related information, like login information or passwords, bank account details as well as debit/credit card details.

• Device information (like your IP address).

• Your preferences, opinions and feedback regarding our products.

• Any information that is already publicly available on the Internet or in public records.
  
  

Please note that certain publicly available information, or information that is disclosed under the Right to Information Act, 2005, or otherwise available under applicable laws, is not considered personal information in this privacy policy.

• How We Collect Your Information
  
  

• We collect information that you provide directly to us when you register with us, purchase our product, subscribe to our newsletter, interact with our support team and engage with our social media campaigns or sponsored events.

• Certain information is collected automatically while you interact with our platforms. These can include information about pages you visit, the time you spend on the platform and the device you use to access our platforms.

• We may also collect information through third-party sources with which you have interacted. These include delivery partners, social media or partner websites.
  
  

• Use of Your Information
  
  

We use the information we collect 

• • To process and deliver your order
  • To communicate with you regarding issues related to your order and account.
  • To provide you with impeccable customer support service.
  • To share important updates with you regarding our company,  products and promotional offers.
  • To understand consumer behaviour and preferences and improve our products accordingly.
  • To improve user experience and interaction on the platform. 
  • To abide by the law, handle legal issues and prevent fraud and illegal activities.  
    
    

• Sharing of Information

We don’t believe in either selling your personal information or renting it. However, we may share it with certain people or service providers to enhance the quality of our services. We share your personal information with:

• • Authorised people within Let’s Supp.

  • Our affiliate companies and partners.

  • Reliable third-party service providers like delivery partners, payment processors, marketing platforms and customer support teams.

  • Group companies.

  • Regulatory authorities and law enforcement agencies, if required. 

 

All third parties with whom we share your information can only use it for authorised purposes. They are contractually obligated to protect your personal information.

While browsing through our platform, you might come across links to third-party websites. Please note that they are independent entities with their own privacy practices. We don’t have control over their privacy policies. We strongly recommend that you go through their privacy policy before providing any information.

• Retention & Security of Information
  
  

• We retain personal information only for as long as it is necessary to fulfil our purpose (the reason for which data was collected) or as long as required by law.

• We take appropriate measures - on a technical and organisational level - to ensure that your data is protected from any unauthorised access and use. However, since no system is absolutely secure, we don’t guarantee absolute security.
  
  

Consent To Communication

When you share your contact details with Let’s Supp, you agree to receive calls, SMS, emails, and other forms of communication from the company. This may include communication regarding your orders and accounts, as well as our products and promotional offers.

You willingly agree to receive such communications even if your number is listed in the Do Not Disturb (DND) or National Customer Preference Register (NCPR) as per the Telecom Commercial Communications Customer Preference Regulations, 2018 (TRAI Regulations).  

Therefore, none of the communications that we send you will be categorised as “Unsolicited Commercial Communications” because you have consented to receive them.

Your Choices & Rights 

You retain control of your personal information.

• You can log in to your account to correct and update any personal information that you want to. This includes name, e-mail address, security questions, and other preferences.

• If you don’t want to receive our newsletters and other promotional communications, you can opt out by 

• Clicking the ‘unsubscribe’ link provided at the bottom of such communications.

• Contacting our support team and requesting a discontinuation of these communications.

• You can also request a deletion of your content posted publicly (reviews & ratings) by sending us an email. While we can delete the content, please note that we cannot guarantee its complete deletion from the Internet.

• You have the right to withdraw the consent given under this policy for the collection, use and sharing of your Personal Information. However, the data used before the withdrawal of the consent remains lawful. 

• Please note that we may need to retain your information to abide by legal regulations, resolve issues and uphold any agreement we have with you. 

• You can contact us at trust@letssupp.com to change, update and remove any personal information.
  
  

Children & Minors

Our platform is not meant to be used by children and minors under the age of 18. While they may browse through our platform, they are not allowed to register with us and purchase our products.

If you are a minor, we strongly suggest that you don’t provide any personal information on the platform. 

If it comes to our notice that we have received personal information of a minor, we will immediately remove all of it from our records.

Privacy Policy Updates

We may revise our privacy policy from time to time; therefore, we recommend that you come back and check this page frequently to stay updated with our current policies. 

Contact Us

If you have any concerns, queries or complaints about how we handle your personal information and privacy, you can contact us at 

M/s Nourish Circle,
+919813130303,

Gurugram.