Cancellation & Refund Policy

At Let’s Supp(NOURISH CIRCLE), we feel elated that you love our product and want to purchase it. However, we also understand that, sometimes, certain unexpected reasons can compel you to cancel your order and seek a refund. If you want to know how we handle cancellations, replacements and refunds, this is just the right place to be. Here, we elaborate on our policies related to the issues.

Cancellation of Your Order

We can accept your cancellation request only if it is made within 48 hours of order placement or before your order is sent out for delivery, whichever comes first.
Once your order is out for delivery, we cannot accept a cancellation request, as your wellness essential pack is already on its way.
You can drop us an email at trust@letssupp.com to request a cancellation. Please make sure that you include the order number in your cancellation email.
Once we receive your email, we will confirm your cancellation and initiate a refund process. This may take up to 7-10 business days.
The payment you made for your order will be refunded through the original method of payment.

Replacement of Your Order

Your safety and wellness are our top priority, and for this reason, we usually don’t accept return and replacement requests once the delivery is made. However, there are certain cases wherein we do accept such requests.
These can include scenarios in which a wrong or an incomplete order has been delivered to you. Also, if you receive damaged or defective wellness essentials, we will certainly go ahead with your replacement request.
Please send us an email at trust@letssupp.com within 48 hours of delivery to make a replacement request. Kindly make sure to include the following details in your email for faster processing.

Your order number.
Photographs or videos of the product clearly showing the problem.
A brief overview of the problem.
Shipping label and invoice copy.

Eligibility For Replacement

It is important for you to ensure that the product is unopened, unused and in its original packaging to be eligible for replacement.
We cannot offer a replacement if the product is opened, used or damaged.
We also cannot replace a product for reasons like a change of mind or personal preference.

The Replacement Process

Once we receive your replacement request, we will review it and get back to you within 3-5 business days.
If we approve your request, we will arrange for someone to pick up your order from your address.
Additionally, we will send you a replacement products and delivered within 5-7 days. No additional delivery fees will be charged for the same.
Just in case the wellness supplement is out of stock, we will issue a refund.

Refund Policy & Process

We offer a refund only when we cannot arrange for a replacement.
Please allow us 7-10 business days your refund will be credited to original mode of payment. We will refund the complete amount to your original method of payment.
For a COD (cash on delivery) order, we will refund your amount to your bank account in around 14 business days.

Delayed or Missing Refunds

If you do not receive a refund notification, please check your bank account once. You should also reach out to your bank for confirmation, because the time taken for a refund may vary.
If you have paid via credit card, please check with the bank that issued your card. It may take some time before the refund is reflected in your account.
If even after following all these steps, you don’t find your refund, feel free to contact our team at trust@letssupp.com or call us at +919813130303. We are always there to help you out.

In the End - A Note From Us

We strive to provide you with a top-notch experience. So, if you have any issues with your order, please don’t hesitate to reach out. We are forever ready to resolve your grievances with speed and care.